Frequently asked questions
Find answers to common questions about our services and how we can help you
Who can use your services?
Disabled adults aged 18+ who would benefit from skills-based training or supportive accommodation. We work with people with various types of disabilities including learning disabilities, physical disabilities, and mental health conditions.
Do you offer personalised support?
Yes. Every person has a tailored plan with clear goals and regular reviews. We work with you to understand your specific needs, preferences, and aspirations, then create a personalised support plan that's right for you.
Can I visit before deciding?
Absolutely. We encourage visits and taster sessions. You can arrange to see our facilities, meet our staff, and even try some of our activities before making any decisions. This helps you feel confident about your choice.
How are staff trained?
All staff complete induction, ongoing training, and safeguarding refreshers. We also provide training on communication and inclusive practice. Our team includes qualified professionals with experience in disability support, education, and social care.
How do you keep people safe?
We operate robust safeguarding procedures, risk assessments, and incident reporting, with a culture of respect and listening. All staff are DBS-checked and receive regular safeguarding training. We have clear policies and procedures to ensure everyone's safety.
What funding options are available?
We accept local authority referrals, direct payments/personal budgets, and self-funding. We can help you understand the funding options available and guide you through the application process.
How long does the referral process take?
The timeline varies depending on the funding route. Local authority referrals typically take 4-8 weeks, while self-funding can start immediately. We'll keep you updated throughout the process.
Do you provide transport?
We can help arrange transport to and from our services, depending on your needs and location. We also provide travel training to help you become more independent with public transport.
Can family members be involved?
Yes, we encourage family involvement where appropriate. We work with families and carers to ensure everyone is informed and involved in the support planning process, while respecting the individual's right to privacy and independence.
What happens if I'm not happy with the service?
We have a clear complaints procedure and encourage feedback. We take all concerns seriously and work to resolve issues quickly. You can speak to any member of staff or use our formal complaints process.
Do you offer emergency support?
Yes, we provide 24/7 on-call support for residents in our accommodation services. For training clients, we can provide crisis support and signposting to appropriate services.
How do I know if your services are right for me?
We offer free initial assessments where we discuss your needs and goals. This helps us determine if our services are suitable and how we can best support you. There's no obligation to proceed after the assessment.
Still Have Questions?
If you couldn't find the answer you're looking for, our friendly team is here to help. Contact us and we'll get back to you as soon as possible.